KAWARTHA GYMNASTICS CLUB
FREQUENTLY ASKED QUESTIONS
Q. What does my child wear?
A. For recreational classes, children can wear either shorts and a T-Shirt (something tight fitting so it will not slide over your child’s head if they go upside down), or a gymnastics suit. We have second hand gymnastics suits available for purchase at the office, cash only. Bare feet in the gym is required for safety reasons. Hair should be pulled back, no jeans, belly tops, dresses or jewelry should be worn. Children dressed inappropriately will be asked to change and/or not be admitted into class.
Q. How do I register my child?
A. You can register online through our website by clicking the "REGISTER NOW" tab, logging into your portal account, or in person during our office hours. For assistance, please email us email@example.com.
Q. Is there a viewing area?
A. Yes, we do have a viewing area located at the entrance. For safety reasons Kawartha Gymnastics does not allow parents or family members on the gym floor unless they are participating in the Parent and Tot class, however we do allow accessibility viewing within the gym, we ask that you check in with the office prior to entering the gym.
Q. Where do we drop off and pick our child?
A. Children will wait in our viewing area until it is time for their class at which time a coach will call all classes for that time to follow them into the gym. Five (5) minutes near the end of their class we ask whomever is picking up the child to meet in the viewing area where the classes will be let out.
Q. Is everyone required to take their shoes off when they go into gym?
A. Yes we ask that everyone take their shoes off even in the warmer nicer weather. Keep in mind all children are going into the washrooms in bare feet and their little tootsies don't like stepping on dirt and stones.
Q. Do you offer trial classes or drop-in classes before registration?
A. We offer a toddler drop in class on Tuesday and Thursday mornings 10:30-11:30 Sept-June for children under 5 years of age. Athletes are welcome to have a one class trial during their first class before paying the $30 GO fee upon returning. For children 4 years and over you are welcome to come to a movie night held once a month on Saturdays – click on our Events>Movie Night tab for the dates and movie listings.
Q. Do you offer Family Discounts?
A. Yes we are proud to offer discounts to families as well as multiple class discounts:
-2nd child or 2nd class 10% off tuition fees for recreational classes
-2nd child or 2nd class 5% off tuition fees for advanced recreational and competitive classes
-2nd child 10% discount off camp
-Movie night $20 per child, $35 for two, and $50 for three
*Discounts will be taken off the lowest fees.
Q. What if the weather is bad?
A. Weather updates - notifications regarding gym closures will be posted on our Facebook page and on the home page of our website.
Q. Do you offer Private Lessons?
A. Yes we do offer private lessons, please email us at firstname.lastname@example.org or call the office to arrange times. Private lessons can be arranged with any qualified coach - preferably we will arrange a date/time with your child's coach.
Q. When do you hold tryouts for your Competitive Gymnastics and Advanced Classes?
A. If your child is interested in pursuing an advanced stream of gymnastics they will need to be tested. Please contact the office to arrange testing. Tryouts for our competitive team are held at the end of May/beginning of June every year and sometimes at the end of August. Dates and times will be posted on the website once they are finalized.
Q. When do I get my Child Fitness Tax Credit Receipt?
A. You should keep your receipt at time of registration for tax purposes. If you need a copy of a receipt, please let us know. You can always view your transaction history by logging into your customer portal.
Q. Can I request a specific coach/teacher?
A. We will do our best to accommodate you, however, there is no guarantee as staffing decisions are based on scheduling.
RECREATIONAL MONTHLY PROGRAM – FAQ & POLICIES
Q. How does your recreational program work?
A. Our recreational program runs on an ongoing monthly basis. Upon registration your spot is yours September to June and we require your first month’s fees, along with a Gymnastics Ontario registration fee ($30). Your G.O. fee is valid annually July 1-June 30, and must be renewed to continue into the following season.
Q. How do I withdraw my student?
A. To withdraw from a class an online Withdrawal Form must be completed and submitted by the 15th of the month that your student wishes to leave. For example, if October will be your last month attending the form must be submitted by Oct 15th to be processed. Online withdrawal forms are available on our website (Programs>Recreational Tab) or by contacting our office – email@example.com.
Q. What are my payment options?
A. Fees will be automatically processed to your credit card on the 1st of each month. If you choose to opt out of automatic billing, fees will be posted to your account on the 16th of each month and payments are due on or before the 1st of each month. On the 2nd day of each month we will be posting a $10 late fee to unpaid accounts. Payment in full, including late fees, are required prior to the 2nd class or the child will not be admitted into class, which will result in termination of child's spot.
NSF will be a charge of $25.
Autopay: We recommend automatic monthly withdrawals from a VISA, MasterCard, or bank account.
Manual payment: You may pay by VISA, MasterCard, cash, or Debit/Interac in the office.
Q. What is your policy on refunds?
A. There are no class refunds except for medical reasons which must be accompanied by a medical note at the time of withdrawal. Withdrawal for medical reasons will be prorated based on the number of remaining classes. For all other reasons please submit an online withdrawal form.
Q. Can we switch classes to a different day?
A. You are welcome to transfer at any time as long as there is space in another class. Class changes are free of charge but must be in writing by contacting our office – email us at firstname.lastname@example.org with your request.
Q. What if my child needs to switch their class due to change in age?
A. If there is availability for the desired class we will gladly make the switch for your child. If you know your child will be going up an age bracket we recommend that you put them on a waitlist early on.
Q. Do you offer makeup classes?
A. We offer makeup classes for gym related cancellations including holidays, meet hosting, fundraising events, and inclement weather conditions. Students may do a makeup in any class within the same age group. Makeups are open to currently enrolled students only and do not expire (as long as the student is enrolled), have no cash value, and cannot be used in lieu of payment for classes. To schedule a makeup, please contact our office by emailing your request to email@example.com.
Q. Do you accept payment from funding programs?
A. Yes, we accept payment from programs such as Jumpstart and City of Peterborough. To qualify for funding, your child(ren) must be enrolled with us and we require the first month fees and Gymnastics Ontario registration fee per child. From there, when the funding has been received we can refund your original payment or apply it to subsequent months.